Boarding FAQs

1. What are your boarding rates?…

Our “normal” board rate is $30. per day (24 hour period) This includes plenty of exercise in our large play yards with other dogs.Private Play rate: (for dogs that are unable to participate in a group play session and must go out privately) $50. per day – Please note, this can be either owner mandated or by our decision if we deem it necessary.

Single Weekday rate: $35. for one overnight during the week.

Weekends (Friday night, Saturday night and Sunday night) have a MINIMUM CHARGE of 2 days. This applies even if your dog only stays for a single night. This also applies to overnight Holiday stay.

2. What do you mean by a 2 day minimum charge on the weekends?…

From Friday thru Sunday, any dogs boarding for a single night will be charged for 2 nights stay. If you only need to board on Friday night, for example, and pick up your dog on Saturday, you will still be charged for 2 nights.

3. Do you charge extra for playtime?…

No. All of our boarding clients receive daycare perks, including outside playtime, treats and individual attention. Additional individual or indoor playtime as well as training, will be charged accordingly.

4. Is there a fee for medication?…

Yes, there is a $5. fee for administering oral or topical medication. If medications are mixed in with individual food portions, no extra charge will be incurred (provided the dog ingests the medication along with the food). Injections are $15. per occurrence.

5. Why do I need to bring my dog’s food? Don’t you feed all the dogs the same thing?…

We request that you bring a supply of your dog’s regular diet, as an aid to his/her adjustment into the new environment. It’s a known fact that there is much less occurrence of stomach upset if the diet remains unchanged.We do carry Eagle Pack and Prairie Kibble as house foods, in the event that you have not brought an ample supply of his/her regular diet to last the entire visit. The charge for house food is $8. per day. Our house food is generally Fromm or Prairie Chicken or Lamb and Rice.

6. Do I need to bring bedding, bowls, toys or treats from home?…

No. You may opt to bring special toys or treats, but it is not a requirement. We have plenty of soft, human grade blankets and comfy dog beds available. Some owners like to bring something from home with their scent on it to help the dog feel more at home. This is perfectly acceptable! We just ask that anything you bring be labeled with your dog’s name if it’s important that you get it back. As far as toys & treats, we have plenty but you are welcome to bring things from home, labeled when possible. We will do our best to see that your dog’s belongings are returned to you upon discharge. As always, if your dog is on a restricted diet please provide us with treats that are acceptable to his/her digestive tract.

7. Can I call to check on my dog while he/she is at your facility?…

Of course! Feel free to call anytime for a report. If we are busy with the dogs and don’t answer the phone, just leave us a message and we will get back to you. Email is another good way to check up on your dog while you are away.

8. Is there any discount for multiple dogs in a kennel?…

Yes. We give a 20% discount on the board fee of a second family dog occupying the same run.

9. Do you offer grooming services?…

Yes. We offer full grooming services for all breeds. (Dental scaling/Ultrasonic cleaning can be requested but please understand that we do not use any type of anesthesia. There are a number of dogs who will allow a scaling, but some will not tolerate the procedure.)

10. Will my dog be groomed before he/she comes home from boarding?…

If your dog has been boarded with us for 3 days or more, he/she will have a “basic” groom before being discharged. This basic service includes bath, blow dry, brush out, ear cleaning and nail grinding. It is our policy to send our clients home happy, tired and smelling great! There is an additional charge for this service. Of course, if your dog has special grooming requirements we would be happy to oblige at your request. You may also opt to have your dog have a “Spa day” even if they are only staying with us for one or two nights.

11. Do you have open hours on the weekends and Holidays?…

Yes. We are open for admission and discharge from 3:30 – 5:00 p.m. Saturday, Sunday and Holidays unless otherwise noted.

12. May I visit the kennel to see where my dog will stay and play?…

Yes. You may visit anytime during the week (Mon-Fri) from 9 – 11 a.m. or 3:00-5:30 p.m. You may also schedule a visit upon request at other times during the day or on the weekends during our normal 3:30-5:00 p.m. intake/discharge times.

13. How can I be sure that my dog will adapt well to his/her stay at the kennel? We’ve never boarded our dog before…

Collinswood offers “Pre-Board” Daycare for all of our clients, whether they are seasoned visitors or first timers. This optional visit consists of a scheduled day sometime prior to the actual boarding appointment. Your dog is left in our care in the morning and has a day filled with the same activities as he/she will encounter while boarding. The only difference is that you return to pick up your dog at the end of the day. This reinforces your dog’s confidence that you will return and his/her boarding is only temporary (albeit FUN!). Most of our clients can’t wait to return!

14. How much time will my dog spend in the company of other dogs during a typical Boarding stay?…

Our clients get outside an average of 2-3 hours per day. If the weather is particularly nasty, we make the outside sessions shorter but more frequent. We also have access to the indoor arena for exercise/play times when it is not being used for training.

15. How do you decide which play group my dog can participate in? He/she has never/rarely played with other dogs before…

There are several factors that we take into consideration when placing a dog within a compatible group. Size, age, play ethic are just a few of the indicators that we use in determining a dog’s placement. Rest assured that we have many years of experience in managing dog play groups and will use utmost care in moderating the groups. We want our clients to have a great experience and look forward to returning the next visit.

16. What Vaccination documents do I need to provide in order to board my dog?…

Rabies, Distemper and Bordatella (Kennel Cough) need to be current. Titers are also acceptable. Canine Flu, Lyme and other vaccinations are optional.

One thought on “Boarding FAQs

Comments are closed.